Dear Students,

Here are some updated FAQs regarding the Deutschlandsemesterticket:

At this point, we would also like to refer you to the FAQ on the Deutschlandsemesterticket from the BVG. Common questions are also answered there. It can be found at the bottom of the website, where you can see your Deutschlandsemesterticket, under “Help and Support”.

1. Where can I find the link to the Deutschlandsemesterticket?

Here: https://abo.ride-ticketing.de/app/login?partnerId=9938e5dc337a27def5578b08e6a0a476

2. The message “no active tickets” appears and I don’t see a Deutschlandsemesterticket.

Are you sure that you are entitled to the Deutschlandsemesterticket? The following groups of people are not entitled to a ticket and are excluded from using the Deutschlandsemesterticket:
– Doctoral students
– Students on certificate, supplementary, additional and postgraduate programmes
– Students on distance learning programmes
– Students on continuing education Master’s programmes
– Students on leave of absence
– Part-time students with a workload of 25%

If you are unsure whether you are eligible, please contact Student Services.

3. I am not entitled to the Deutschlandsemesterticket. What do I do now?

Unfortunately, you have to buy a ticket yourself. Maybe you work and can get a job ticket through your employer. Otherwise, you should compare BVG offers and the Deutschlandticket.

Your re-registration fees should have been around €114. If you have paid €290 and are not entitled to the ticket, please contact Student Services.

4. How do I pay for the Deutschlandsemesterticket?

The price for the Deutschlandsemesterticket is €176.40 and was already included in the re-registration fees. This means that you have already paid for the Deutschlandsemesterticket when you paid your re-registration fees.

5. The error message “Incorrect data”/”No offer” appears.

Did you agree to your data being transmitted in full when you registered? If you have deselected individual attributes, such as authorisation status and/or date of birth, the ticket cannot be issued.
You must therefore give your full consent to the transfer of data.

To do this, you must log in to the site again (change browser or delete cookies if necessary) and tick the box “Reset declaration of consent” under the field where you log in with your AGNES data.  You can then select again which data should be transmitted. Here you select that all data should be transmitted.

If you are still unable to access the ticket after this, please contact us.

6. Is my CampusCard still my semester ticket?

The CampusCard does NOT include the Deutschlandsemesterticket and does not serve as proof that you have a semester ticket. The Deutschlandsemesterticket is a purely digital wallet or web ticket and must be presented digitally and in combination with an official ID during checks.

7. I do not have a smartphone

The Deustchlandsemesterticket is a purely digital wallet or web ticket and must also be presented digitally in combination with an official photo ID.

Theoretically, it should also be possible to save the ticket in a wallet on a tablet or laptop.

Further questions can be found in the FAQ about the Deutschlandsemesterticket in the “Help and Support” section below under the link that also leads to the Deutschlandsemesterticket.

8. I get an error message saying that my account already exists and i cannot access my ticket.

Please write an e-mail to oeko@refrat.hu-berlin.de and we will send you a contact you can contact to solve the problem.

9. I don’t like the ticket, can i return it?

No, unfortunately you can’t. The semester ticket is a solidarity model ticket.  This means that all students pay the price together so that the service is significantly cheaper for everyone.

An application-based exemption from the obligation to purchase the ticket is only possible for the following groups of students:
– Severely disabled students who are entitled to transport in accordance with SGB IX and can prove that they are in possession of the supplementary sheet to their severely disabled pass and the corresponding token
– Students who can prove with a medical certificate that they are unable to use the semester ticket for health reasons
– Students who spend at least three consecutive months of the respective semester outside the area of validity of the Deutschlandsemesterticket due to their studies, a practical semester, a semester abroad or as part of their final thesis
– Students who are enrolled at another university in Germany and already receive the Deutschlandsemesterticket through this university.

Dear students,

Over the last few days, we have received many questions about the DeutschlandSemesterticket, which will be our new semester ticket from the start of the summer semester on April 1st. We have collected the most frequently asked questions (FAQs) and will try to answer them briefly below. If you have any further questions, please send an email to oeko@refrat.hu-berlin.de

FAQ about the DeutschlandSemesterticket

1. How do I get the DeutschlandSemesterticket?

The Germany semester ticket will be available via a link. You will find this link on Agnes at the beginning of the summer semester on April 1st. You can then use the link to log in with your HU account and download the ticket. Detailed instructions will be sent to you before the semester starts.

2. Where is the ticket valid?

Like the regular Deutschlandticket, the DeutschlandSemesterticket is valid on public transport in (almost) all of Germany, as well as in some border stations abroad and also on some long-distance trains. Current information on this can be viewed directly at the VBB (https://www.vbb.de/tickets/abonnements/deutschlandticket/allgemeines/).

3. Can I take my bicycle, dog(s), child(ren) with me on the ticket free of charge?

Unfortunately, it is no longer possible to take a bicycle with you free of charge; an additional ticket must be purchased. Dogs can travel free of charge within the VBB network area. Children under the age of 6 travel free of charge, older children are not included free of charge. Here, too, we would like to refer you to the VBB website: https://www.vbb.de/tickets/abonnements/deutschlandticket/wissenswertes-rund-um-mitnahme-1-klasse-und-mehr/

4. What are the technical requirements?

The DeutschlandSemesterticket is a purely digital ticket. You can access the ticket via all technical devices with an internet connection and store it in digital wallets, for example. The easiest way is therefore to download the DeutschlandSemesterticket to your smartphone and use it that way. Theoretically, however, it can also be accessed via tablet, laptop, etc.

5. I have got into financial difficulties due to paying the fees. Is there any help?

Yes, the student body has a social fund to reimburse students in financial difficulties for the (partial) costs of the semester ticket. You can submit an application to the semester ticket office. You can find the application forms here: https://www.refrat.de/semtix/wordpress/formulare/

Especially if you receive social benefits and are entitled to the €9 social ticket, for example, it may be worth submitting an application, as there is a good chance that you will be reimbursed. However, as each application is reviewed individually, you can always submit an application to the semester ticket office if you are currently experiencing financial problems (regardless of whether you receive social benefits or not).

The semester ticket applications are then processed during the semester and the approved grants are then paid out towards the end of the summer semester/beginning of the winter semester.

6. Do I still have to update my Campus Card?

Yes, the Campus Card must still be updated and will then have the imprint “01.04.24-30.09.24 summer semester”. This is relevant for the canteen or student discounts, for example. So basically whenever you have to prove that you are currently studying.

7. does the DeutschlandSemesterticket also apply to doctoral students?

As you may have already noticed, the group of people entitled to the semester ticket has changed with the introduction of the DeutschlandSemesterticket. Doctoral students, among others, are no longer entitled to purchase the semester ticket. We have already expressed our criticism of this several times and are trying to find a solution. However, doctoral students have also come together and formulated an open letter to the VBB and also started a petition – please share it.

Here is the open letter: https://www.refrat.de/docs/sonstiges/Offener_Brief_Promovierende.pdf

Here is the link to the petition: https://www.openpetition.de/petition/online/gegen-den-ausschluss-von-promovierenden-vom-deutschlandsemesterticket

Best,

Your SemTix Team

Dear all,

we are uploading the applications for the summer semester today, January 30, 2024.

Unfortunately, some students are excluded from the Deutschlandsemesterticket and therefore from the subsidy:

• Guest students and secondary students within the meaning of the relevant Higher Education Act,
• Students who are exclusively enrolled in an evening, online or distance learning course without compulsory attendance (“distance learning students”),
• Students in part-time study programs,
• Students who can prove that they are taking a semester off or a semester abroad,
• Students who are not members of the student body,
• Students who are completing a course of study in part time 25% per semester,
• Students who are enrolled on supplementary, additional or postgraduate courses or are taking part in continuing education courses and doctoral students.

Some of the other information on our homepage is no longer up to date and will have to be gradually updated in line with the new German semester ticket.

In Solidarity
SemTix

Dear Co-Students,

The Department of Ecology and Environmental Protection is currently in
exchange with the HU Student Services, the Semesterticket Büro and the
Department of Finance to work out a solution that is as unbureaucratic
as possible, internal to the HU and compliant with data protection laws.
The reimbursement (per month of EUR23.30, i.e. a total of up to EUR69.90
for three months) by the VBB is planned for October 2022. The sum cannot
be paid out by Humboldt-Universität zu Berlin before then.
More detailed information on how to apply for a refund via AGNES will be
sent to you during the semester break in a joint newsletter from the
Student Council and the Department of Student Service, which organizes
the processing of the refunds. In addition, we will publish updates
regularly on this website.
We would like to ask for your patience. You do *not* need to apply for a
partial refund of your s emester ticket in advance by sending an email
to the Student Service Department and/or the Semester Ticket Office. We
thank you for not sending us individual requests, but for informing
yourself via the homepage.
Should you leave the HU (prematurely) within the summer semester 2022
(exmatriculation, etc.), your application for exmatriculation will also
be considered as an application for a refund in connection with the 9EUR
ticket. You will also receive a refund of
up to EUR69.90 in October 2022 at the earliest to the account from which
you paid the fees for the summer semester 2022.

Best regards,
Referat for Ecology and Environmental Protection

Update 02/25/2021: We have just sent out the notifications for winter semester 2020/21 and hope you will receive your subsidiary by the beginning of next week.

We’re getting ahead with the payout for WiSe 20/21. We’re planning to send the decisions next week and to disburse the subsidies by the end of February. If your bank information has changes since your WiSe application (i.e. in the last ~6 month), please send us your new information vie email until Tuesday, the 23rd of February. In case of old/wrong bank information, your payment would be delayed by several weeks.

Dear students,

the financial administration of Humboldt-University is currently in the middle of a major change in their system. After three years of preparations, the implementation of the new SAP-system started at the 1st of January 2021. For further information, see: https://www.hu-berlin.de/de/beschaeftigte/sap-implementierung-startet

This change also affects us, the Semtix, as well as all of the RefRat. We’re in contact with the responsible parties of the HU, with which we’re working on a solution to realize the payments for the WiSe20/21 applications. At the same time, we’re working hard on the last WiSe20/21 applications. Unfortunately, the re-registration deadline for SoSe21 (the 15^th of February) is getting closer but we can’t yet say if we’ll be able to instruct the payments before that, or if the money will be on your account in time. Due to the SAP-changes and the corona-situation it seems to be unlikely.

If you can’t pay or borrow money for the semester fees for SoSe21, you may contact the enrollment office in time (before the deadline ends!) and ask for an extension of the deadline. The enrollment office is oftentimes accommodating and can grant such an extension.
If that doesn’t work and you are about to be ex-matriculated, you can write us or the Sozialreferat (soziales@refrat.hu-berlin.de) for help.

We’ll keep you updated here on the website.

What can you do?

• The applications for the SoSe21 may now be handed in. Please send us your complete applications, signed, including all proofs and documents, merged into a single pdf file. (You can merge files here: https://tools.pdf24.org/en/)
• Please refrain from inquiries like “When will you pay out the subsidies? When will I receive my letter about the status of my application?” We’ll inform you about any changes and updates on our website and can focus on working more efficient with less such inquiries.

Thank you. We wish you lots of strength and endurance for those times.

Dear applicants, here’s an update on how the Semesterticketbüro is handling the current situation:

• We have not been allowed into our office since mid-March, and since we can only access your applications from there, we have not been able to continue processing them. We’re currently trying to find a solution that will let us pay your subsidies as timely as possible, but we can’t say yet when that is going to be or how it’s going to work. Please be patient a little longer, we will keep you updated.
• It took a while, but we are now able to access our emails from home and are currently working on answering everything in our inbox. Unfortunately we still can’t be reached via phone.
• Please do NOT send us questions about your applications. As stated above, we can not access them from home and can not answer any questions about whether they have arrived, how far they’ve been processed or if anything is missing.
• As usual we can accept belated applications only if you’re newly matriculated in summer semester 2020 or if exceptional circumstances prevented you from applying in time (e.g. if you were outside of Germany during the application period and only returned now). We genereally can not accept applications that are late due to the current situation with Covid-19, both because that would be unfair to everyone else who applied in time and because the application is about the fees paid in January/February and considers your situation in July-December 2019, so that the current situation is irrelevant for the application. However, the application period for winter semester is going to start in June (if all goes according to plan) and that will cover January-June 2020, so feel free to apply then.
• As far as we are aware there are currently no plans for a general refund of the semester ticket fees due to the current situation, despite no classes being held in person. In general, if you have questions regarding the issuing, payment or validity of the semester ticket, please contact the matriculation office, since we don’t have anything to do with that.
• If you are in a difficult situation financially, please contact the Refrat’s social counselling (beratung.allgemein @ refrat.hu-berlin.de) or finance counselling (beratung.bafoeg @ refrat.hu-berlin.de ) teams.

We hope you’re all getting through this crisis as easily as possible and are looking forward to being there for you again soon.

Dear applicants,

due to the current events concerning Covid-19 we have to inform you, that we will close the Semesterticket office until further notice. As soon as we are able to continue our work, we are going to notice you here.

Furthermore we would like to calm you about deadlines, which can not be uphold in the future – we will work with the uni administration on possible solutions etc.

Wishing you all and your beloved ones a good time according to the circumstances, watch out for yourselves,

Sincerly Yours,

The Semtix-Team

The application period (including a two week grace period) ended on March 14th, 2019.

Now we only accept applications only in case of the following exceptions:

• If you are newly enrolled in SoSe 19 (e.g. students in the first semester at Humboldt-University or first semester Master) please apply within six weeks after your enrolment.
• In case of reasons that you are not responsible for (e.g. due to illness etc.). Sometimes it is necessary to enclose a proof with your application (e.g. doctor’s statement).

If you are unsure if one of the above applies to you or if/how you can prove either please do contact us personally or per telephone during our opening hours.

Late applications without any information about the reasons for the delay will be sent back.