As we receive a lot of questions regarding the reimbursement of the 9€ ticket:

We are not responsible for this reimbursement, the enrollment office is.

If you’re missing a TAN list, your tan isn’t working, your reimbursement haven’t been transferred yet or you can’t find the buttons for reimbursement in Agnes: Read this info-page from the enrollment office. We can’t help you with that.

The only case in which you can contact us is if it says in your Agnes account that you’re not entitled to a reimbursement because you received a subsidy from the social funds from us for summer semester 2022 but this hasn’t been the case.
We can then check if we happen to have an (accepted) application from you.
In every other case: Enrollment office!

From the email from the Öffentlicheitsreferat from the 12th of December:
if you have any questions or complications, please do not contact us or the Semesterticket Office, but rather the Student Services, i.e. the Enrolment Office. You are also welcome to call the Compass Hotline. The correct number is 4930209370333.
[…]
As of Monday, according to the Student Service Centre, 35% of students have submitted an application via the online refund form in AGNES. The Student Service takes care of the administrative tasks related to the refund on behalf of the student body. It takes about three weeks after you submit your application for the money to arrive in your account. According to the Student Service, the first payments will be made this week.